Rent increases and changes to your tenancy 

Why have I received a letter telling me my rent is increasing when I do not pay rent?

By law, we have to tell all of our tenants of any change in the full rent for their property. The letter we send shows: 

• your basic rent charge (before any housing benefit has been applied)
• any service or other charges applicable to your tenancy.

The letter does not show any reductions you might be entitled to, such as, housing benefit or universal credit entitlement.

If you are in receipt of housing benefit, a separate letter will be sent to you. This shows the date your new rent payments will start after any reductions have been applied.

If you are in receipt of universal credit you MUST via your customer journal inform the Department for Work and Pensions of the increase to your rent charge.

Why has the garage rent increased?

Your garage rent has increased as the council are looking towards rental income covering the costs involved in repair, maintenance and letting of garage properties.

Can my partner's name be removed from my tenancy?

Any changes to your tenancy need to be made to the housing department.

Who do I need to contact to end my tenancy?

To end your tenancy you must give us 4 weeks written notice, ending on a Monday. Details on how to do this can be found at Ending your tenancy.

Where can I hand the keys in?

Details on ending your tenancy and what to do before you move out can be found at Ending your tenancy.

Why has rent been charged after the death of a tenant?

We appreciate that this is a difficult time for families and allow time for the property to be cleared of belongings, and as such, we are not able to re-let the property during this period.