Landlord portal

What is the landlord portal?

If you receive housing benefit direct for your tenant(s) whether you are a private landlord or social landlord, the landlord portal will allow you to:

• Report a change – notify us of a change in your tenant’s circumstances, for example change to their household or change of address. By reporting changes immediately this reduces any potential overpayments
  
• Check payments  - allows you to check your payment schedule, this gives you a breakdown of the payment including dates and amounts for individual tenants who receive housing benefit
  
• Review individual tenants claims – check the status of their claim and details of their next payment and housing benefit.

Once you are set up on the portal this will replace the paper payment schedules which you receive.

How do I sign up to use the landlord portal?

In order to access the landlord portal, we need you to complete the two user declaration forms below:

User agreement form (pdf 84kb)

Sign-up form (pdf 98kb)

Once completed please return the forms to:

Email: benefit.assessments@eastriding.gov.uk

How do I access the landlord portal?

If you already have an account, you can access the landlord portal here:

Please note: This service is unavailable between 7am and 5pm on Friday 6th March 2020.

How do I use the landlord portal?

When the declaration forms have been returned, an email will be sent to the designated contact email address, this will include your log on details and a user manual for the landlord portal.